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Make A Payment

Thank you for being a valued AFR customer. Your satisfaction is extremely important to us.


If you received a payment coupon/mortgage statement from either addresses below:

American Financial Resources, Inc.
PO Box 60509
City of Industry, CA 91716-0509

American Financial Resources, Inc.
PO Box 37628
Philadelphia, PA 19101-0628

and need further assistance, please choose one of the following:

ACCESS YOUR ACCOUNT ONLINE
www.afrmortgage.myloancare.com
8:00am – 10:00pm (EST) M-F
8:00am – 3:00pm (EST) SAT
855-207-0502

Customer Service: (855) 207-0502
Insurance Department: (866) 822-0890
Insurance Fax: (843) 413-7127
Insurance Claim Department: (866) 822 3434
Tax Department Fax: (904) 366-2010
Payoffs Fax: (866) 637-4748 -OR- payoffs@myloancare.com

General Inquiries
PO Box 8068
Virginia Beach, VA 23450

Overnight Mail
3637 Sentara Way
Virginia Beach, VA 23452

Payment Address
PO Box 37628
Philadelphia, PA 19101-0628

or

Payment Address
PO BOX 60509
City of Industry, CA 91716-0509


Please note: American Financial Resources Inc., being your lender, utilizes (2) companies to service our loans.

If you received a payment coupon/mortgage statement from address below ..

American Financial Resources
PO BOX 5914
SANTA ROSA, CA 95402-5914
and need further assistance, please choose one of the following:

ACCESS YOUR ACCOUNT ONLINE
www.afr.servicemyloan.com
5:00am – 5:00pm (PST) M-F
855-281-0093

Option 1 – 24 hr automated Customer Service
Option 2 – Refinance
Option 3 – Payment By Phone
Option 4 – Loan Counseling / Collections
Option 5 – Mailing Address
Option 6 – Loan Payoff Information
Option 7 – Customer Service

Customer Service Fax (707) 547-4078
Insurance Fax (707) 547-4081
Tax Department Fax (707) 547-4078


General Inquires
American Financial Resources, Inc.
PO Box 5914
Santa Rosa, CA 95402-5914

Overnight Mail
American Financial Resources, Inc.
1235 N. Dutton Ave, Ste E
Santa Rosa, CA 95401

Use the address below for:

  • Payments with coupon to our payment processing vendor
  • Bill Payment Services
  • Online Banking Services

PO Box 513738
Los Angeles CA 90051-3738

Please write your account number on your check. American Financial Resources, Inc. does not accept post dated checks.

If you require additional assistance, please call 888-432-7147 or click here for a live chat with a representative. The live chat option is only available during normal business hours EST.


Other Scenarios

For all other scenarios, or if you need assistance, please contact AFR at 888-432-7147 or click here for a live chat with a representative. The live chat option is only available during normal business hours EST.


Seneca Contact Information

Business Hours:
9:00am – 6:00pm (EST) M-TH
8:15am – 5:00pm (EST) F

Customer Service: (866) 919-5608
Insurance Claim Department: (866) 745-9727
Insurance Fax: (855) 205-5442
Tax Bill Fax: (800) 549-5566 -OR- (866) 559-4771

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