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Last Modified: June 12, 2017

If your loan is now serviced by AFR c/o Loan Care:

If your loan is now serviced by AFR c/o Loan Care or if you received a payment coupon/mortgage statement from either addresses below:

American Financial Resources, Inc.

PO Box 60509

City of Industry, CA 91716-0509

American Financial Resources, Inc.

PO Box 37628

Philadelphia, PA 19101-0628

If you need further assistance, please choose one of the following. If your loan is not being serviced by AFR c/o Loan Care, then please scroll down to the next section.

Customer Service

855-207-0502

Insurance Department

866-822-0890

Tax Department Fax

904-366-2010

Payoffs Fax

866-637-4748

payoffs@myloancare.com

Collection Department

800-909-9525

Insurance Fax

843-413-7127

Insurance Claim Department

866-822-3434

Business Hours (EST)

Monday – Friday:
8AM – 10PM
Saturday:
8AM – 3PM

East Coast Payment Address

AFR / Loan Care

P.O. Box 37628

Philadelphia, PA 19101-0628

West Coast Payment Address

AFR / Loan Care

P.O. Box 60509

City of Industry, CA 91716-0509


General Inquiries

PO Box 8068

Virginia Beach, VA 23450

Overnight Mail

AFR / Loan Care

3637 Sentara Way

Virginia Beach, VA 23450


Customer Website: afrmortgage.myloancare.com

The website offers 24-hour self-service options for you to manage your account such as online payments, auto draft setup, e-statements, payment history, year-end statements, escrow disbursements, email inquiries, and so forth.

MyLoanCare is Web reponsive, which makes it compatible on various mobile platforms, such as iPads and smart phones.

The automated tele-voice system offers 24-hour loan information, accepts payments, verify balances, last payment, disbursements, year-end and escrow information, etc.


If you received a payment statement with the loan number starting with 912 from American Financial Resources, Inc.

If you received a payment statement with the loan number starting with 912 from American Financial Resources, Inc. of if you received a payment coupon/mortgage statement from address below:

American Financial Resources
PO Box 5914
Santa Rosa, CA 95402-5914

And need further assistance, please choose one of the following:

Access Your Account Online

www.afr.servicemyloan.com

Monday – Friday: 5AM – 5PM PST

855-281-0093

Option 1
– 24hr Automated Customer Service
Option 2
– Refinance
Option 3
– Payment By Phone
Option 4
– Loan Counseling / Collections
Option 5
– Mailing Address
Option 6
– Loan Payment Information
Option 7
– Customer Service

Customer Service Fax:

707-547-4078

Insurance Fax:

707-547-4081

Tax Department Fax:

707-547-4078


General Inquiries

American Financial Resources, Inc.

P.O. Box 5914

Santa Rosa, CA 95402-5914

Overnight Mail

American Financial Resources, Inc.

1235 N. Dutton Ave., Suite E

Santa Rosa, CA 95041


Use the address below for:

a. Payments with coupon to our payment processing vendor
b. Bill Payment Services
c. Online Banking Services

P.O. Box 513738
Los Angeles, CA 90051-3738

Please write your account number on your check. American Financial Resources, Inc. does not accept post dated checks.

If you require additional assistance, please call 888-432-7147 or click here for a live chat with a representative. The live chat option is only available during normal business hours EST.


Other Scenarios

For all other scenarios, please contact AFR at 888-432-7147 or click here for a live chat with a representative. The live chat option is only available during normal business hours EST.


Seneca Contact Information

Business Hours

9:00AM – 6:00PM Monday – Thursday EST

8:15AM – 5:00PM Friday EST

Customer Service

(866) 919-5608

Tax Bill Fax

(866) 559-4771

(800) 549-5566

Insurance Claim Department

(866) 745-9727

Insurance Fax

(855) 205-5442