Mortgage Servicing Information

Last modified: January 15, 2024

Loan Servicing

If you received a payment coupon / mortgage statement from our payment address below, or if your loan is now serviced by AFR Servicing Agency and you need further assistance, please choose one of the following contact options.

Business Hours
  • Monday - Friday
    8:00 AM - 9:00 PM - EST
  • Saturday
    8:00 AM - 12:00 PM - EST
  • Customer Service
    (844) 681-3189
  • Collection Department
    (844) 681-3189
  • Insurance Department
    (800) 243-4417
  • Insurance Department Fax
    (937) 525-8897
  • Insurance Claim Department
    (800) 243-4482
  • Payoffs
    (844) 681-3189
  • Payoffs Portal
    afr.servicingdivision.com/thirdpartypayoff
  • Payment Address
    American Financial Resources, Inc.
    P.O. Box 650094
    Dallas, TX 75265
    Attn: Cashiering Department
  • General Inquiries
    3138 E. Elwood Street
    Phoenix, AZ 85034
    Attn: Qualified Written Request
  • Overnight Mail
    3138 E. Elwood Street
    Phoenix, AZ 85034
  • Customer Website
    afr.servicingdivision.com
    Offers 24-hour self-service options for you to manage your account such as online payments, auto draft setup, e-statements, payment history, year-end statements, escrow disbursements, email inquiries, and so forth. The automated tele-voice system offers 24-hour loan information, accepts payments, verify balances, last payment, disbursements, year-end and escrow information, etc.

Other Scenarios

For all other scenarios, please contact AFR at 888-432-7147.