AFR c/o Loan Care
If you received a payment coupon / mortgage statement from either of our payment addresses below, or if your loan is now serviced by AFR c/o Loan Care and you need further assistance, please choose one of the following contact options.
Business Hours
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Monday - Friday8:00 AM - 10:00 PM - EST
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Saturday8:00 AM - 3:00 PM - EST
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Customer Service(855) 207-0502
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Collection Department(800) 909-9525
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Insurance Department(866) 822-0890
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Insurance Department Fax(843) 413-7127
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Insurance Claim Department(866) 822-3434
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Tax Department Fax(904) 366-2010
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Payoffs Fax(866) 637-4748
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Payoffs Emailpayoffs@myloancare.com
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East Coast Payment AddressAFR / Loan Care
P.O. Box 37628
Philadelphia, PA 19101-0628 -
West Coast Payment AddressAFR / Loan Care
P.O. Box 60509
City of Industry, CA 91716-0509 -
General InquiriesP.O. Box 8068
Virginia Beach, VA 23450 -
Overnight MailAFR / Loan Care
3637 Sentara Way
Virginia Beach, VA 23450 -
Customer Websiteafrcorp.myloancare.com
Offers 24-hour self-service options for you to manage your account such as online payments, auto draft setup, e-statements, payment history, year-end statements, escrow disbursements, email inquiries, and so forth. The automated tele-voice system offers 24-hour loan information, accepts payments, verify balances, last payment, disbursements, year-end and escrow information, etc.
Please Note: LoanCare does not accept Credit Cards or Debit Cards as payment methods.Other Scenarios
For all other scenarios, please contact AFR at 888-432-7147 or click here for a live chat with a representative. The live chat option is only available during normal business hours EST.